This Privacy Policy explains how Cycle Surge processes personal data when you use shoehurricanefog.digital, contact the workshop, or request bicycle servicing and repairs. It applies to website visitors, customers, and other individuals whose information we handle in connection with our general bicycle servicing and repair activities.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
We may collect identification and contact details, bicycle and service information, appointment and intake details, payment-related records, communication content, and technical data such as device, browser, and usage information. Where relevant, we also process information needed to prepare an inspection summary, confirm scope, and record service progress.
We receive data when you submit a contact form, communicate by phone or email, visit the workshop, request an inspection or repair, approve a scope of work, or complete a payment. We may also obtain limited technical data automatically from the website and from service records created during the repair process.
We may use essential cookies to support security, navigation, and form functionality, and limited preference or analytics cookies where enabled. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is needed for the operation of the website.
You can usually block, delete, or restrict cookies through your browser settings. Some cookies are necessary for the website to function properly, and disabling them may affect form submission, session handling, or basic site performance. Where required, we present cookie choices before placing non-essential cookies.
We use personal data to respond to inquiries, schedule and manage appointments, assess bicycle condition, prepare inspection summaries and quotes, carry out repairs and adjustments, communicate progress, complete collection and service records, process payments, maintain business records, secure the website, and meet legal obligations.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. These recipients may process data only for the purposes we specify and are expected to apply appropriate confidentiality and security measures.
We may disclose personal data where necessary to comply with applicable law, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims. We limit such disclosures to what is reasonably required in the circumstances.
Subject to applicable law, you may have rights to access, correct, delete, object to certain processing, or request restriction of processing. You may also ask for clarification about how your data is used and whether it is shared for service or legal reasons.
To make a privacy request, use the contact details in this policy and describe the information or right you want to exercise. We may ask for details needed to confirm your identity and locate the relevant records before responding.
Inquiry records are kept for the period needed to manage the request and follow-up. Service and billing records are retained for operational, accounting, and legal purposes. When data is no longer needed, it is deleted, anonymised, or archived in a limited form where retention is required.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in effect is the one published at the time of your visit or interaction, unless a later version is stated to apply.
Use the contact details below for privacy questions or formal requests.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for workshop administration, customer communication, service delivery, and website operation.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. If a request concerns records we must keep for legal or operational reasons, we may retain the relevant data to the extent required.
